How Suzee Answers Calls For Your Business
Overview
Choose how Suzee handles your calls. In your dashboard click configure. Then click the “call handling” tab. Here is where you can select your call handling mode. Also enter your email for default message notifications so Suzee knows where to email messages if there are no smarting rules set up.
Smart Mode
Suzee is your 24/7 AI receptionist that never sleeps, never takes a break, and never misses a call. She answers every call to your business line with professionalism and intelligence, handling customer inquiries from start to finish. Suzee can answer frequently asked questions about your products, services, hours, pricing, location—whatever you configure her to know about your business.
Need to book an appointment? Suzee handles that too, checking availability and scheduling directly into your calendar system. When callers need to speak with a real person, that’s where Suzee’s smart routing rules kick in. Based on what the caller needs—whether it’s sales, technical support, billing questions, or something else—Suzee intelligently forwards the call to the right team member or department number you’ve set up. You can even have calls forwarded to your personal cell phone when needed.
And if no one’s available? Suzee takes detailed messages with all the context and sends them exactly where they need to go. It’s like having an expert receptionist who knows your business inside and out, works around the clock, and never costs you overtime.
Message Only Mode
Imagine never having to miss a call, interrupt your work, your meetings, or your personal time to answer the phone—that’s Message Mode. Suzee answers your business line 24/7, greeting callers professionally and helping them with their questions just like in Smart Mode. She provides information about your business, books appointments into your calendar, and assists customers with whatever they need.
But here’s the difference: instead of forwarding calls through to you or your team, Suzee handles everything through messages. Every caller interaction gets documented and emailed to the right person or team automatically. Got smart routing rules set up? Perfect. Sales inquiry? That message goes straight to your sales team’s inbox. Support question? Routed to your support email. General inquiry? Sent to your default email address.
You get details about every call—who called, what they needed—all neatly organized in your inbox. Your customers get immediate help, you stay focused on what matters, and nothing falls through the cracks. It’s the ultimate “do not disturb” mode that still keeps your business running smoothly.
After Hours Only Mode
After Hours Mode gives you the best of both worlds—personal control during business hours and AI coverage when you’re closed. Here’s how it works: You configure your business hours in Suzee’s settings (morning opening time, evening closing time, days of the week you’re open). During those hours, your phone rings normally and all calls forward directly to your phone or wherever you want them to go. You’re in complete control.
But the moment your business closes—whether that’s 5 PM, 9 PM, or whenever you’ve set—Suzee automatically takes over. Every call that comes in after hours gets answered by Suzee instead of going to voicemail or ringing endlessly. She greets callers professionally, helps them with questions about your business, and can even schedule appointments for the next available time slot during your business hours.
Callers who need immediate assistance get their questions answered on the spot. Those who need to speak with you get to leave detailed messages that Suzee captures and emails to your inbox, complete with all the context you need to follow up effectively. You can even set up smart routing rules for after-hours messages—so urgent sales leads go to one email, support requests to another.
The result? You never miss a potential customer or important call, even when you’re closed. Your callers always reach a helpful voice instead of a generic voicemail. And you get to actually disconnect after work while knowing your business is still being taken care of. When you start your day, all the after-hours activity is waiting in your inbox, organized and ready for action.