Privacy Policy

Effective Date: 7/7/2025
Last Updated: 7/7/2025

This Privacy Policy (“Policy”) describes how Tabica Group LLC, a Georgia limited liability company (“Company,” “we,” “us,” or “our”), collects, uses, shares, and protects information through our Suzee AI service (“Service”). By accessing or using our Service, you agree to this Privacy Policy.

IMPORTANT NOTICE: THIS SERVICE IS ONLY AVAILABLE TO USERS LOCATED IN THE UNITED STATES OF AMERICA. BY USING THIS SERVICE, YOU REPRESENT AND WARRANT THAT YOU ARE PHYSICALLY LOCATED WITHIN THE UNITED STATES.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

Account Information: Business name, contact name, email address, phone number, billing address, and password
Business Profile Data: Business hours, services offered, pricing information, FAQs, service areas, routing rules, and any other information you provide to train Suzee AI
Payment Information: Credit card details, billing information (processed through Stripe, Inc.)
Communications: Any messages, feedback, or correspondence you send to us

1.2 Information Collected Automatically

Call Data: Phone numbers (incoming and outgoing), call duration, call timestamps, call recordings, transcriptions, and call metadata
Usage Data: Feature usage, interaction patterns, system performance metrics, error logs
Device and Technical Information: IP address, browser type, operating system, device identifiers, referring URLs, access times
Cookies and Similar Technologies: Session cookies, preference cookies, analytics cookies

1.3 Information from Third Parties

Caller Information: Phone numbers and any information provided by callers during conversations with Suzee AI
Third-Party Service Data: Information from our service providers necessary to provide the Service

2. HOW WE USE YOUR INFORMATION

2.1 Primary Uses

Providing, maintaining, and improving the Suzee AI service
Processing and forwarding calls according to your configuration
Training Suzee AI with your business-specific information
Sending call summaries and notifications
Processing payments and maintaining accounts
Providing customer support

2.2 Additional Uses

Analyzing usage patterns to improve Service functionality
Detecting, preventing, and addressing technical issues
Preventing fraud, spam, and abuse
Complying with legal obligations
Enforcing our Terms of Service
Protecting our rights, property, and safety

3. HOW WE SHARE YOUR INFORMATION

3.1 Service Providers

We share information with third-party service providers who assist in operating our Service:

Stripe, Inc.: Payment processing (PCI-compliant)
Vercel Inc.: Web hosting and infrastructure
Supabase, Inc.: Database and authentication services
Twilio Inc.: Telephony and communication services
Railway Corporation: Application hosting and deployment

Each service provider is contractually obligated to protect your information and use it only for providing services to us.

3.2 Legal Requirements

We may disclose information if required by:

Court order, subpoena, or other legal process
Government or regulatory authorities
Law enforcement agencies
To protect our legal rights or defend against legal claims
To investigate violations of our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the successor entity. You will be notified of any such change in ownership or control.

3.4 With Your Consent

We may share information for purposes not described in this Policy with your explicit consent.

3.5 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot reasonably identify you or your business.

4. DATA SECURITY

4.1 Security Measures

We implement industry-standard security measures including:

Encryption of data in transit (TLS/SSL)
Encryption of sensitive data at rest
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Secure data centers with physical security controls
Employee training on data security practices

4.2 Limitations

No security system is impenetrable. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

5. DATA RETENTION

5.1 Retention Periods

Account Information: Retained for the duration of your account plus 7 years after termination
Call Data: Retained for 90 days unless you request earlier deletion
Business Profile Data: Retained while account is active
Payment Information: Retained as required for tax and accounting purposes (minimum 7 years)
Usage Data: Retained for 2 years

5.2 Deletion

Upon account termination, we will delete or anonymize your information within 90 days, except as required for legal, tax, or legitimate business purposes.

6. YOUR RIGHTS AND CHOICES

6.1 Access and Correction

You may access and update your account information through your dashboard or by contacting us at team@suzeeai.com.

6.2 Data Deletion Requests

To request deletion of your data, email team@suzeeai.com. We will respond within 30 days. Note that we may retain certain information as required by law.

6.3 Call Recording Opt-Out

You may disable call recording through your account settings, though this may limit Service functionality.

6.4 Marketing Communications

You may opt-out of marketing emails by clicking the unsubscribe link or emailing team@suzeeai.com.

7. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and share
Right to delete personal information (subject to exceptions)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact team@suzeeai.com.

8. CHILDREN’S PRIVACY

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

9. INTERNATIONAL DATA TRANSFERS

THIS SERVICE IS ONLY AVAILABLE IN THE UNITED STATES. We do not intentionally transfer data internationally. All data processing occurs within the United States. Users outside the United States are prohibited from using our Service.

10. THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. Review their privacy policies before providing any information.

11. CHANGES TO THIS POLICY

We may update this Policy periodically. We will notify you of material changes via email or Service notification. Your continued use after changes constitutes acceptance of the updated Policy.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM
WE ARE NOT LIABLE FOR THIRD-PARTY ACTIONS OR BREACHES
WE ARE NOT LIABLE FOR LOSSES DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Tabica Group LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of the Service
Your violation of this Policy
Your violation of any third-party rights
Content you provide through the Service
Actions of your callers

14. DISCLAIMERS

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND
WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE SERVICE
WE ARE NOT RESPONSIBLE FOR CALL QUALITY OR CONNECTIVITY ISSUES
WE DO NOT GUARANTEE SPECIFIC RESULTS FROM USING THE SERVICE
AI RESPONSES MAY CONTAIN ERRORS OR INACCURACIES

15. ARBITRATION AND DISPUTE RESOLUTION

Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. Arbitration shall occur in Gwinnett County, Georgia. You waive any right to class action lawsuits.

16. GOVERNING LAW

This Policy is governed by the laws of the State of Georgia, without regard to conflict of law principles.

17. CONTACT INFORMATION

Tabica Group LLC
Suwanee, Georgia
Email: team@suzeeai.com

For data removal requests, privacy concerns, or questions about this Policy, contact us at team@suzeeai.com.

18. SEVERABILITY

If any provision of this Policy is found unenforceable, the remaining provisions shall continue in full force and effect.

19. ENTIRE AGREEMENT

This Policy, together with our Terms of Service, constitutes the entire agreement regarding privacy practices for our Service.

20. NO WAIVER

Our failure to enforce any provision of this Policy shall not constitute a waiver of that provision.

21. COMPLIANCE COMMITMENTS

We comply with applicable U.S. privacy laws including:

Telephone Consumer Protection Act (TCPA)
California Consumer Privacy Act (CCPA)
CAN-SPAM Act
State data breach notification laws

22. SPECIAL NOTICES

22.1 Call Recording Notice

All calls processed through Suzee AI may be recorded. Callers are notified of recording where required by law. You are responsible for compliance with call recording laws in your jurisdiction.

22.2 No Guarantee of Spam Detection

While we implement spam detection, we cannot guarantee 100% accuracy. Some legitimate calls may be blocked, and some spam may get through.

22.3 AI Limitations

Suzee AI is an artificial intelligence system. Responses may be inaccurate, incomplete, or inappropriate. You remain responsible for all customer interactions.

22.4 Data Backup

While we maintain backups, we recommend maintaining your own copies of critical business information.

23. ACKNOWLEDGMENT

BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.