Support

Suzee is incredibly easy to set up. You can have her answering calls in less than 10 minutes. Just enter your business name, services, pricing, hours, policies, and FAQs once. She'll instantly know everything about your business and answer customers like your best employee. You can update any information anytime and she knows it immediately.

Smart Mode has Suzee answer all calls during business hours, handling basic questions (hours, directions, pricing) and forwarding complex calls to you, then taking over completely after hours. After Hours Mode lets you and your team answer calls during business hours as usual, with Suzee only taking over when you're closed. Both modes send you email notifications and call summaries.

You control exactly how Suzee handles after-hours calls. Choose from: taking messages only (you'll get emails of the messages taken by Suzee), using smart routing (forwarding only urgent calls with keywords like "emergency" to your on-call number), or forwarding all after-hours calls to your cell. Everything else waits until morning.

Suzee recognizes spam patterns instantly and hangs up on them automatically. This includes "update your Google listing" calls, generic sales pitches, robocalls, and known spam numbers. Real customers with real questions, urgent service requests, appointment bookings, and sales inquiries get through.

If you would like to keep your existing number, you can forward your calls to your Suzee number. However, you cannot transfer calls back to that same number. It creates a loop! You will need to transfer calls to a cell phone or another phone. We're happy to help with this, so feel free to drop us an email at team@suzeeai.com