Terms & Conditions Of Use / Service

Effective Date: 7/7/2025
Last Updated: 7/7/2025

IMPORTANT: READ THESE TERMS CAREFULLY BEFORE USING SUZEE AI. BY ACCESSING OR USING OUR SERVICE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICE.

THIS SERVICE IS EXCLUSIVELY AVAILABLE TO USERS PHYSICALLY LOCATED WITHIN THE UNITED STATES OF AMERICA. USE FROM ANY OTHER LOCATION IS STRICTLY PROHIBITED AND CONSTITUTES A BREACH OF THESE TERMS.

1. PARTIES AND DEFINITIONS

1.1 Parties
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” “your”) and Tabica Group LLC, a Georgia limited liability company (“Company,” “we,” “us,” “our”), located in Suwanee, Georgia.

1.2 Definitions

  • “Service” means the Suzee AI phone answering and call management system
  • “AI” means artificial intelligence technology
  • “Account” means your registered account with Suzee AI
  • “Content” means any information, data, or material provided through the Service

2. ELIGIBILITY AND GEOGRAPHIC RESTRICTIONS

2.1 Age Requirement
You must be at least 18 years old and capable of forming a binding contract to use this Service.

2.2 Business Use Only
This Service is intended for business use only. Personal, residential, or consumer use is prohibited.

2.3 U.S. Only Service
THIS SERVICE IS ONLY AVAILABLE TO USERS PHYSICALLY LOCATED WITHIN THE UNITED STATES. By using this Service, you represent and warrant that:

  • You are physically located within the United States
  • Your business operates within the United States
  • All phone numbers used are U.S. phone numbers
  • You will not access the Service from outside the United States

2.4 Violation of Geographic Restrictions
Any attempt to access or use the Service from outside the United States constitutes a material breach and will result in immediate termination without refund.

3. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR RELIABILITY
  • UNINTERRUPTED OR ERROR-FREE OPERATION
  • VIRUS-FREE OR SECURE OPERATION
  • RESULTS OR OUTCOMES

WE DO NOT WARRANT THAT:

  • The Service will meet your requirements
  • The Service will be available at any particular time
  • Any information obtained is accurate or reliable
  • Any errors will be corrected

4. LIMITATION OF LIABILITY

4.1 NO LIABILITY FOR DAMAGES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TABICA GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOST PROFITS, REVENUE, SALES, OR BUSINESS
  • LOST OR DAMAGED DATA
  • MISSED CALLS OR COMMUNICATIONS
  • LOST CUSTOMERS OR OPPORTUNITIES
  • BUSINESS INTERRUPTION
  • REPUTATIONAL HARM
  • COST OF SUBSTITUTE SERVICES
  • ANY DAMAGES WHATSOEVER

THIS APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.2 MAXIMUM LIABILITY
Our total cumulative liability for any claims shall not exceed the amount you paid us in the three (3) months preceding the claim.

4.3 ESSENTIAL PURPOSE
These limitations apply even if any remedy fails of its essential purpose.

5. COMPLETE INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS TABICA GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, COSTS, EXPENSES (INCLUDING ATTORNEYS’ FEES), LIABILITIES, AND CAUSES OF ACTION ARISING FROM:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any law or regulation
  • Your violation of any third-party rights
  • Any content you provide
  • Actions of your callers or customers
  • Your business operations
  • Your phone forwarding configuration
  • Any claims that our Service caused damages
  • Tax liabilities related to your use
  • Regulatory compliance issues
  • Call recording in your jurisdiction
  • Telecommunications law violations
  • False or misleading information you provide
  • Any dispute between you and third parties

This indemnification survives termination of these Terms.

6. CRITICAL SERVICE LIMITATIONS

6.1 No Emergency Services
SUZEE AI IS NOT AN EMERGENCY SERVICE. DO NOT USE FOR 911, MEDICAL EMERGENCIES, OR LIFE-THREATENING SITUATIONS. WE ARE NOT LIABLE FOR ANY FAILURE TO CONNECT EMERGENCY CALLS.

6.2 Service Interruptions
WE DO NOT GUARANTEE CONTINUOUS SERVICE. THE SERVICE MAY BE UNAVAILABLE DUE TO:

  • Maintenance
  • Updates
  • Technical issues
  • Third-party service failures
  • Internet connectivity issues
  • Power outages
  • Force majeure events
  • Any other reason

WE ARE NOT LIABLE FOR ANY MISSED CALLS, LOST BUSINESS, OR DAMAGES DURING SERVICE INTERRUPTIONS.

6.3 Call Quality and Connectivity
We do not guarantee call quality, connectivity, or successful call completion. Factors beyond our control may affect service quality.

6.4 AI Limitations
Suzee AI is artificial intelligence and may:

  • Provide incorrect information
  • Misunderstand callers
  • Forward calls incorrectly
  • Fail to detect spam
  • Make inappropriate responses
  • Fail to answer appropriately

YOU REMAIN FULLY RESPONSIBLE FOR ALL CUSTOMER INTERACTIONS.

7. YOUR RESPONSIBILITIES AND RISKS

7.1 Sole Responsibility
You are solely responsible for:

  • Accuracy of information provided to Suzee AI
  • Compliance with all applicable laws
  • Your business operations
  • Customer relationships
  • Call handling outcomes
  • Verifying important information
  • Maintaining alternative communication methods
  • Your phone service and forwarding
  • Internet connectivity

7.2 Assumption of Risk
BY USING THIS SERVICE, YOU ACKNOWLEDGE AND ACCEPT ALL RISKS INCLUDING:

  • Missed calls and lost business
  • Incorrect call handling
  • System failures
  • Customer dissatisfaction
  • Reputational harm
  • Financial losses
  • Technical issues
  • AI errors

7.3 No Reliance
Do not rely solely on Suzee AI for critical business communications. Maintain backup systems.

8. PROHIBITED USES

You shall not:

  • Use the Service for illegal purposes
  • Violate telecommunications laws
  • Harass, abuse, or harm others
  • Transmit malicious content
  • Attempt to hack or disrupt the Service
  • Reverse engineer the Service
  • Exceed usage limitations
  • Resell the Service without permission
  • Use for non-business purposes
  • Misrepresent your identity
  • Violate third-party rights
  • Use outside the United States

9. INTELLECTUAL PROPERTY

9.1 Our Property
All Service components, including software, AI models, designs, and content, are our exclusive property or licensed to us.

9.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service according to these Terms.

9.3 Your Content
You grant us a worldwide, perpetual, irrevocable license to use, modify, and display content you provide for Service operation and improvement.

10. PAYMENT AND REFUNDS

10.1 Payment

  • Payments are processed by Stripe, Inc.
  • You authorize automatic recurring charges
  • Prices may change with notice
  • You are responsible for all taxes

10.2 No Refunds
ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE, INCLUDING FOR:

  • Service interruptions
  • Dissatisfaction
  • Termination
  • Unused services
  • Any other reason

11. TERMINATION

11.1 Termination Rights
Either party may terminate at any time. We may terminate immediately for:

  • Terms violation
  • Non-payment
  • Illegal activity
  • Our sole discretion

11.2 Effect of Termination
Upon termination:

  • Service access ends immediately
  • No refunds provided
  • Data may be deleted
  • Indemnification obligations survive

12. DISPUTE RESOLUTION

12.1 Mandatory Arbitration
ALL DISPUTES SHALL BE RESOLVED THROUGH BINDING ARBITRATION:

  • Governed by American Arbitration Association rules
  • Located in Gwinnett County, Georgia
  • Individual arbitration only
  • One arbitrator
  • Limited discovery
  • English language

12.2 Class Action Waiver
YOU WAIVE ANY RIGHT TO CLASS ACTION LAWSUITS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

12.3 Jury Trial Waiver
YOU WAIVE ANY RIGHT TO JURY TRIAL.

12.4 Small Claims Exception
Either party may pursue small claims court for qualifying disputes.

13. CALL RECORDING AND COMPLIANCE

13.1 Recording Notice
Calls may be recorded. You are responsible for:

  • Complying with recording laws in all applicable jurisdictions
  • Providing required notices
  • Obtaining necessary consents
  • Any recording-related liability

13.2 Telecommunications Compliance
You are solely responsible for compliance with:

  • Telephone Consumer Protection Act (TCPA)
  • State telecommunications laws
  • Do-not-call regulations
  • Robocall restrictions
  • All other applicable laws

WE ARE NOT LIABLE FOR YOUR COMPLIANCE FAILURES.

14. DATA AND PRIVACY

14.1 Privacy Policy
Our Privacy Policy is incorporated by reference and available at [Privacy Policy URL].

14.2 Data Loss
WE ARE NOT LIABLE FOR ANY DATA LOSS. MAINTAIN YOUR OWN BACKUPS.

14.3 Security
While we implement security measures, we do not guarantee security. You use the Service at your own risk.

15. THIRD-PARTY SERVICES

15.1 Third-Party Providers
We use third-party services including:

  • Stripe (payments)
  • Twilio (telephony)
  • Vercel (hosting)
  • Supabase (database)
  • Railway (infrastructure)

15.2 No Liability
We are not liable for third-party service failures, changes, or issues.

16. MODIFICATIONS

16.1 Terms Changes
We may modify these Terms at any time. Continued use constitutes acceptance.

16.2 Service Changes
We may modify, suspend, or discontinue the Service at any time without liability.

17. GENERAL PROVISIONS

17.1 Entire Agreement
These Terms and Privacy Policy constitute the entire agreement.

17.2 Governing Law
Governed by Georgia law without regard to conflicts of law.

17.3 Severability
If any provision is unenforceable, others remain in effect.

17.4 No Waiver
No waiver unless in writing.

17.5 Assignment
You may not assign these Terms. We may assign freely.

17.6 Force Majeure
Not liable for events beyond reasonable control.

17.7 Survival
Provisions intended to survive termination shall survive.

17.8 Interpretation
Ambiguities construed against the drafting party shall not apply.

17.9 Notices
Legal notices to team@suzeeai.com.

18. SPECIFIC SERVICE DISCLAIMERS

18.1 No Success Guarantee
We do not guarantee:

  • Increased sales or revenue
  • Customer satisfaction
  • Business growth
  • Call answer rates
  • Spam detection accuracy
  • Any specific outcomes

18.2 Professional Advice
The Service does not provide legal, medical, financial, or professional advice.

18.3 Time-Sensitive Matters
Do not rely on the Service for time-sensitive matters.

19. ACKNOWLEDGMENTS

BY USING THE SERVICE, YOU ACKNOWLEDGE:

  • You have read and understood these Terms
  • You accept all risks
  • You waive substantial legal rights
  • You agree to binding arbitration
  • The Service may fail at any time
  • We are not liable for any damages
  • You are solely responsible for compliance
  • These Terms are heavily weighted in our favor

20. CONTACT INFORMATION

Tabica Group LLC
Suwanee, Georgia
Email: team@suzeeai.com

For data removal requests: team@suzeeai.com

21. FINAL WARNINGS

THE SERVICE MAY FAIL. CALLS MAY BE MISSED. BUSINESS MAY BE LOST. AI MAY MAKE ERRORS. WE ARE NOT LIABLE FOR ANY OF THIS.

IF YOU CANNOT ACCEPT THESE RISKS, DO NOT USE THE SERVICE.

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

BY CLICKING “I AGREE,” CREATING AN ACCOUNT, OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.